Notability Do You Have to Buy Again
A major backlash to this calendar week'southward Notability subscription proclamation has forced the developer of the popular note-taking app to brand a U-turn in the way it treats existing purchasers. Some existing owners pointed out that the developer was breaking App Store rules.
The company announced a switch to a subscription model, which is rarely a modify that goes down well – simply the bigger controversy here was regarding those who had previously purchased the app …
The visitor announced that existing customers – that is, those who had already purchased the app and its optional premium features – would merely retain access to them for a year. Later on that, they would have to starting time paying the subscription fee like anyone else.
Users who had already paid for the app were quite rightly unimpressed. Some pointed out that this bankrupt App Store Review Guideline 3.ane.two(a), and said that they had reported it to Apple tree. Here'due south Apple tree's guideline:
If you are changing your existing app to a subscription-based concern model, you should not take away the primary functionality existing users accept already paid for. For example, let customers who take already purchased a "full game unlock" go along to admission the total game after you introduce a subscription model for new customers.
App owners expressed their anger at the movement.
"I bought the app bold the current functionality was going to be accessible forever. I didn't hire the app for 2 years. I'1000 going to exist seriously pissed if my access gets revoked. I don't do subscribing apps for things like Notability. I have WAY likewise much data there to have that level of chance. I call back its time to start migrating out of Notability if this is how they desire to do things. It'southward not really most the money, it's most existence unreliable and having all my notes locked up suddenly."
"Downgrading paid users who have used the app for years is wrong."
"I was 99% certain that this was a violation of the ToS simply didn't know the specifics. This is a clear violation and nosotros ALL need to complain incessantly to Apple tree near information technology. Either they hold them to the rules or pull the app from the store."
"This is BS. I paid for every feature I currently have, including some of the add together-on stuff (math and handwriting). Those were perpetual licenses. If Notability wants to switch to SaaS for new customers, fine. If they desire to create a completely new app and do it that way, fine. But don't take away something I paid for and say I go it "gratuitous" for a year, and after that am forced to pay more for it."
The visitor has now reversed course, and said that existing owners will now accept lifetime access to the premium features they purchased without needing to pay for a Notability subscription.
Yesterday, we fabricated a big proclamation regarding our transition to a complimentary app with an optional subscription. We heard the disappointment from our existing customers, and we want to correct our course.
Today, we are making some changes (coming shortly in Notability version 11.0.2). Everyone who purchased Notability prior to our switch to subscription on Nov 1st, 2021 will take lifetime access to all existing features and any content previously purchased in the app.
This includes the core Notability experience that users know and dearest, including unlimited editing, iCloud sync, and any features or content that was previously purchased through the Notability Shop.
The company said that information technology "sincerely apologized" for the misstep. Reactions to the change of heart accept too been mixed.
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About the Author
Ben Lovejoy
@benlovejoy
Source: https://9to5mac.com/2021/11/03/notability-subscription-broke-app-store-rules/
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